Dear Dr Moore,
I had two porcelain veneers fitted in March 2011 at a cost of £900. Last Thursday one flipped off and I returned to the dentist where I was told by that they could fix it but I would need to contact the dentist who fitted the veneer (he no longer works at the surgery) to get it replaced. She said that as he fitted the veneer it’s his responsibility to fix it. I questioned this as it seemed unreasonable as I had the treatment at the surgery, not through the dentist privately. The owner of the surgery then said that ‘these things happen’ and he wouldn’t be able to replace the veneer for free. Having paid out £900 and being told at the time the veneers would last between 8-10 years this doesn’t seem right.
The fixed veneer has now flipped off again after being bonded back on so it clearly needs a more long term resolution.
Can you please tell me what you think I am entitled to as a patient? I feel that if I bought a TV and it broke within 18 months I would be covered by a guarantee so surely the same is the case for veneers?
Thanks!
Hi, sorry to hear about that! Its very difficult but in my experience the practice would normally take responsibility after such a short period of time. I would try to speak to the owner of the practice to see if a compromise could be reached. Best of Luck!
Dr Andrew Moore
Advance Dental Clinic
104 Moulsham Street, Chelmsford, Essex, CM2 0JG
Web: www.advancedentalclinic.com Tel: 01245 268 494
